Return & Exchange Policy

Products purchased from BrandZale must be returned or exchanged within 14 business days from the date the product is delivered to the customer.

Please follow the steps below:

1. Check that the product meets the return or exchange conditions

The product must be in new and unused condition.

The product must remain in its original packaging.

Jewelry, cosmetics, and special sale items cannot be returned or exchanged.

2. Submit a return or exchange request

Please contact us via:

Line@: @brandzale

Email: support@brandzale.com

3. Wait for verification and processing

Exchange processing time: 3–5 business days, excluding Saturdays, Sundays, and public holidays.

Refund processing time: Customers will receive a refund within 30–45 days after approval, depending on the payment method and the policies of the customer’s bank.

If the returned product does not meet the conditions above, the return request will be rejected.

If you receive an incorrect item in your order, you may return the product and we will issue a refund.

Please note: Products purchased from the BZ e-commerce store, www.brandzale.com, cannot be returned or exchanged at outlet stores, and vice versa.

The return and exchange conditions do not affect your rights if the product is defective or does not match the image or description. BrandZale reserves the right to make the final decision on all returns and exchanges.

Refund Policy

This policy applies if your order placed on brandzale.com is fully cancelled because the product does not pass quality control or cannot be fulfilled by any of our stores.

Once your order has been cancelled, the refund will be processed immediately. For credit card payments, the refund will be credited back to your card within approximately 30–45 days, depending on the card-issuing bank.

For bank transfer and mobile banking payments, the refund process will take approximately 30–45 days.

If you have any questions or need further assistance, please contact our Customer Support team at 080-990-7895, email support@brandzale.com, or Line @brandzale